Privacy Policy


parsian parvaz mehr is committed to respecting your privacy and protecting your personal information

  • We will be transparent about the information we are collecting and what we will do with it.
  • We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with British Airways.
  • We will also use the information to help us understand you better and so that we can give you relevant offers.
  • If you tell us you don’t want to receive marketing messages we will stop sending them. We will, of course, continue to send important information relating to a product or service you have purchased to keep you informed   about your booking and travel itinerary.
  • We will put in place measures to protect your information and keep it secure.

We will respect your data protection rights and aim to give you control over your own information.

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.
Any provider of services such as a hotel or car rental company will also separately be a “data controller”. You can access the privacy policies of those providers from them directly.

What do we mean by personal information?

Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.


When does this policy apply?

This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you travel with us or use our other services, use our websites or mobile applications, contact our service agents or call centres and book to use our services through third parties (such as travel agents and other airlines).

How can you keep your personal information secure?

We take great care to protect the personal information you provide to us. You can read more about how we do this in our website security policy. Here are some things you can do to keep your information secure.
  • Keep your booking reference confidential
  • Keep your Executive Club number/ registered customer log-in details confidential
  • Be aware of and protect yourself against Internet fraud and ‘phishing’

When do we collect personal information about you?

We collect personal information about you whenever you use our services (whether these services are provided by us or by other companies or agents acting on our behalf), including when you travel with us, when you use our website or mobile applications, or interact with us via email or use our contact centres. 
For additional details see ’What types of personal information do we collect and retain?’ below.

In addition, we may receive personal information about you from third parties, such as:

  • Companies contracted by us to provide services to you.
  • Companies involved in your travel plans, including airlines involved in your prior or onward journey, relevant airport operators and customs and immigration authorities.
  • Companies that participate in our loyalty schemes and other customer programmes (e.g. car hire providers and hotels).
  • Companies who provide details to us under privacy polices providing information to be shared with Parsian Parvaz Mehr.


What types of personal information do we collect and retain?

When you use our services, you will need to provide us with your personal details or the details of those individual(s) who will be travelling.
We collect the following categories of personal information:
  • Information you provide for Parsian Parvaz Mehr to complete and manage a booking you have made with us or a service you have requested from us.
  • Information collected during your travel with us.
  • Information about your travel arrangements.
  • Information about the services we have provided to you in the past. 
  • Information about online registration and other interactions.
  • Information about your use of our websites, contact centres and mobile applications. For more details of the methods.

'How we use cookies and other methods for the collection of website usage data', below.

Information about your location from your device if you have been browsing on or using our mobile application. (This is your IP address. An IP address (i.e. Internet Protocol address) is a numeric code that can act as a unique identifier for your computer or other device – this can be turned off from your device).

What do we use your personal information for?

The main purposes for which we use your personal information are:

  • To fulfil your travel arrangements and deliver the services you have asked for
  • To manage the boarding process and to facilitate flight connections at the airport.
  • To send status updates and service communications to you.
  • To keep track of you in advance of your flight and at the airport.
  • To help keep you safe when you fly with us and to meet certain legal and regulatory requirements which apply to British Airways as an airline.
  • To provide services tailored to your requirements and to treat you in a more personal way.
  • To carry out analysis and market research.
  • To carry out marketing and keep you informed of Parsian Parvaz Mehr products and services.
  • To send you status updates and service communications.
  • To improve our websites, products and services.
  • For management and administrative purposes.